Hong Kong’s "iAM Smart" mobile application is introducing an AI assistant feature to answer enquiries about government services.

The update will be rolled out gradually via official application stores from today through to late October, according to the Digital Policy Office of the special administrative region government.

The AI assistant's service covers enquiries related to public services provided by the SAR government.

Members of the public can type in queries and the assistant will retrieve information instantly from official sources, and organize it into coherent and concise content, using AI technology.

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When users enquire about an online application procedure, the AI assistant will list out eligibility criteria, step-by-step instructions and a relevant service link, enabling one-click access to the online service.

Where applicable, it will also integrate with the "e-ME" form-filling function of “iAM Smart” to assist users in completing online forms.

To activate the AI Assistant, users can simply update to the latest version of the app and tap the icon of the mascot "Swifty" on the homepage.

An enhanced version of the AI Assistant with personalized features will be launched before the end of the year.