The Rakuten logo is displayed at the Mobile World Congress (MWC) in Barcelona on Feb 25, 2019. (GABRIEL BOUYS / AFP)

TOKYO - Japanese antitrust officials raided the offices of e-commerce company Rakuten Inc on Monday after complaints from online merchants about the company’s free shipping policies, prompting its shares to briefly fall by as much as 3 percent.

Companies selling their products on Rakuten have complained that the e-commerce giant was abusing its dominant position

A Rakuten spokeswoman confirmed the raid and said the company was cooperating with the investigation.

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Companies selling their products on Rakuten have complained that the e-commerce giant was abusing its dominant position and putting pressure on them to shoulder shipping costs.

Rakuten plans to make shipping free for orders above 3,980 yen (US$36.26) starting March 18, in an effort to compete with rivals such as Amazon.com.

The company’s shares were down 1.4 percent at 862 yen.