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Friday, September 13, 2013, 07:21
Focus HK: Putting the chill on high-flying hotheads
By SL Luo

 

Focus HK: Putting the chill on high-flying hotheads

Asia’s overcrowded skies, grinding flight delays, exploding air travel and lax laws are creating toxic brew, contributing to a ferment aboard passenger aircraft, that’s moved one Hong Kong airline to train its cabin crews in unarmed combat to deal with unruly passengers. SL Luo writes.

A German passenger right in front of me flew into a rage on a flight from Hong Kong to Frankfurt, way back in 1995. He flung his beer in the face of the poor flight attendant, then demanded that she apologize. The inexperienced flight attendant had failed to observe the proper protocol when pouring beer and instead of pouring it down the side of his glass, just dumped it, causing a thick layer of foam, or “head”, to form.

It was the only case of air rage I’ve seen but statistics clearly show air rage is unleashed and stalking the air corridors. It’s on the ascent in this part of the world amid a boom in air travel in Asia, fueled by the burgeoning class of experiencing hungry nouveau riche, held aloft by an inflated economy and ignited by competitive air fares just too good to pass up.

Reports of unruliness by passengers on board mainland carriers are not new. What aggravates the problem these days is the frustration caused by regular flight delays, springing up like dragons’ teeth from seemingly innumerable causes like overcrowded skies, tight airspace controls, unfavorable weather conditions and weak management.

Focus HK: Putting the chill on high-flying hotheads
Jamie Chung says her colleagues will never use kung fu to deal with passengers.

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