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Thursday, October 27, 2016, 20:45

Legal Aid Department wins Grand Award

By Li Yinze

HONG KONG - The Legal Aid Department won the Grand Award presented by the top government watchdog on Thursday, for handling complaints with high service standard, good performance and a proactive and sincere attitude.

The Office of the Ombudsman also awarded the Mandatory Provident Fund Schemes Authority and the Transport Department, as well as 37 public officers, to commend their professionalism and excellence in service delivery.

Sun Siu-kuen, 30, one of the award recipients, is an executive officer at Working Family and Student Financial Assistance Agency, in charge of loan disbursement for students in financial need.

The keyword of her job is negotiation, with banks and subsidized families.

Sun said she understood the students’ aspiration to pursue their studies, and she tried to do what she can to help those with financial hardship, and address the concerns of the students’ families.

Ombudsman Connie Lau Yin-hing urged government departments and public organizations to stand in other people’s shoes and show empathy.

She said that public officers should always try to think from people’s perspectives, whether in implementing policies or in carrying out administrative duties.

Noting changes in public awareness of civil rights and interests, Lau said it is an indication of progress of the Hong Kong society.

The Ombudsman's Awards Scheme was introduced in 1997. The annual awards have been extended to honor individual public officers since 1999.

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