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Wednesday, October 12, 2016, 01:04

Samsung advised to release details to Note 7 users

By Luis Liu and Li Yinze
Samsung advised to release details to Note 7 users

People walk past a Samsung store in Mong Kok on Tuesday. Samsung Hong Kong said it will end the sales of the problematic Galaxy Note 7 smartphone. (Roy Liu / China Daily)

HONG KONG - The SAR's consumer rights watchdog urged Samsung Electronics on Tuesday to release their exchange and refund arrangements to local Galaxy Note 7 users and to contact every buyer, after the tech giant declared it will end the sale and production of the controversial model.

According to the latest statement issued by Samsung Hong Kong, further details of compensation are still pending.

The Consumer Council said it had received over 160 complaints about the smartphone since September. A number of battery explosions have occurred since the launch of smartphone model.

Council Chief Executive Gilly Wong Fung-han urged the Seoul-based conglomerate to release its exchange and refund arrangements soon and to contact buyers individually.

Samsung declared it will end the sale and production of the controversial Galaxy Note 7 smartphone

Wong also said that the city needs to review its legislation. Insufficient laws made it hard to regulate the smartphone industry, she explained.

Currently, three government departments are involved in regulating smartphone devices. The city's Communications Authority is the regulatory body of smartphone batteries, according to official document. However, the laws have not empowered the authority to take action over possible safety risks, Wong said.

Thus Hong Kong authorities, under the Telecommunications Ordinance, do not have the powers like those in many other jurisdictions to require Samsung to recall or stop sales of their products, Wong said. Such supervisory powers are not enough to protect the consumers’ safety and rights, Wong said.

She also urged buyers to back up their personal information before handing in their phones to retailers.

Sales of Note 7 in town had been called off. A salesman at local electronics chain Fortress in Hung Hom told China Daily on Tuesday that all retail stores had suspended Galaxy Note 7 trading starting from 1 pm, although they still had some stock.

Consumers who had bought the product have to contact Samsung’s headquarters in Hong Kong for further exchange and refund arrangements, he said.

The salesman also revealed that there had been no requests for product returns from customers in his store yet.

Samsung informed customers by putting up a printed notice on the shop's storage rack.

Shares in Samsung Electronics fell 8 percent on the Korea Composite Stock Price Index on Tuesday.

luisliu@chinadailyhk.com

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